A leading global pharmaceutical company managed the distribution of safety reports by their clinical operations team. However, the company’s multitude of global recipients had various preferences on how they wished to receive these reports, making it difficult to centrally manage the acknowledgment and be compliant. Additionally, gathering the recipient’s details, including mailing address or fax number from a third party CTMS system to distribute the reports, proved to be time-consuming and error-prone to manage. The preparation of envelopes was manual and distribution was completed via courier or fax. Further, the tracking of distribution and acknowledgment was managed in a spreadsheet.